A Carol Kallendorf, Ph.D./Jack Speer Company

Jack Speer, President, The Delta Associates

The Delta Associates is delighted to introduce The Delta Think Tank, an alliance of human resource professionals, senior managers, academics, and senior consultants. 

The purpose of The Delta Associates' Think Tank is research and development in the field of human and organizational performance.

We are in the solid tradition of the early pioneers whose mission and passion was to produce products and services "better, faster and cheaper."

We believe that human productivity is in its infant stage.  In the early days of Henry Ford, efficiency experts measured how fast bodies could move and hands could fly.

We believe that in the Information Age, our job is to engage body, minds, and spirits to harness technology, science, and innovation.  Human productivity must profoundly touch the body, mind, and soul to create a better world.

The Delta Think Tank in an ad hoc group of professionals that interchange thoughts, ideas, and strategies from their own research and experience.  We also source key articles and interviews and link to them.  Our think tank is in its initial development phase, and we invite your articles and ideas.

The following articles provide useful information in the field of personal and organizational performance performance.

MBTI Advanced Application Center.  The Delta MBTI Advanced Application Center is one of the most useful collection of MBTI tools on the Internet.  It includes an explanation of the MBTI preferences, a complete booklet on type, tips on how to use MBTI to read other people and situations, as well as information on MBTI and careers.

What is the Definition of Customer Service?  by Jack Speer.  An excellent resource both to define and to develop a customer service model based on your business.

Coaching: Take Control of the Ring When You’re on the Ropes, by Carol Kallendorf, Ph.D.  You may think you're in a situation where there's no way out unless they carry you out.  Carol, from her own experience in boxing shows that in the ring, in business, or in the rest of your life, when you're on the ropes, you've only begun.

Dale Carnegie Revisited:  Is it a Good Strategy to Be Nice?  by Jack Speer.  What is your interpersonal style in the workplace?  The personal style assumed by leaders in the workplace has evolved over the last several decades.  In the decade of the 1950s, executives got ahead who got along.  They remembered names, were personally affable, and were conflict averse.  Over the last few decades, winning by intimidation has often been used, and tough bosses were often both loved and respected.   What is your personal style and does it work for you?  This article explores personal style.

Business to Business Customer Service—Whatever It Takes - by Bill Gardner, Director, AMD.   AMD has become a worldwide force over the last few decades in one of the most brutally competitive industries of modern times:  semiconductor.    The watchword of the business is that survival is based on smaller, faster, cheaper.  Bill Gardner explores how AMD makes it happen.

The Delta Associates
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